Question 1

Do your services come with a warranty?

Accepted Answer

Yes, we provide a warranty on all our services to ensure your satisfaction. Contact us for specific warranty details related to your project.

Question 2

What does your warranty cover?

Accepted Answer

Our warranty covers workmanship and installation defects. We stand behind the quality of our work and will address any issues that arise from our installation or construction.

Question 3

How long is your warranty valid?

Accepted Answer

Warranty periods vary by project type. Typically, our workmanship warranties range from 1-5 years depending on the scope of work. Specific details will be outlined in your contract.

Question 4

What payment methods do you accept?

Accepted Answer

We accept various payment methods including checks, credit cards, and financing options. We can discuss the best payment arrangement for your project during consultation.

Question 5

Do you require a deposit?

Accepted Answer

Yes, we typically require a deposit to secure your project on our schedule and to cover initial material costs. The deposit amount varies based on project scope.

Question 6

Do you offer financing options?

Accepted Answer

Yes, we partner with financing companies to offer flexible payment plans for larger remodeling projects. Ask us about our financing options during your consultation.

Question 7

What remodeling services do you offer?

Accepted Answer

We offer a comprehensive range of services including kitchen remodeling, bathroom remodeling, whole home renovations, custom home builds, and handyman services throughout the Raleigh-Durham area.

Question 8

Do you handle permits and inspections?

Accepted Answer

Yes, we handle all necessary permits and coordinate required inspections as part of our full-service approach. This ensures your project meets all local building codes.

Question 9

Can you work with my existing design or contractor?

Accepted Answer

Absolutely! We're happy to collaborate with your architect, designer, or work from plans you already have. We can also provide our own design services if needed.

Question 10

How do I schedule a consultation?

Accepted Answer

You can schedule a consultation by calling us at (984) 400-5707, filling out our contact form, or requesting a quote through our website. We'll arrange a convenient time to discuss your project.

Question 11

Is the initial consultation free?

Accepted Answer

Yes, we offer free initial consultations to discuss your project ideas, assess your space, and provide a preliminary scope of work.

Question 12

What should I prepare for the consultation?

Accepted Answer

It's helpful to have inspiration photos, a general budget range in mind, and a list of must-haves for your project. We'll guide you through the rest during our meeting.

Question 13

What areas do you serve?

Accepted Answer

We proudly serve the Raleigh-Durham Triangle area including Raleigh, Durham, Chapel Hill, Cary, Apex, Holly Springs, and surrounding communities. Our service area covers Wake County, Harnett County, and beyond.

Question 14

Do you travel outside your service area?

Accepted Answer

For larger projects, we may consider locations outside our standard service area. Contact us to discuss your specific location and project needs.

Question 15

How long does a typical remodel take?

Accepted Answer

Project timelines vary based on scope. A bathroom remodel might take 2-4 weeks, while a kitchen remodel typically takes 4-8 weeks. Whole home renovations can take several months. We'll provide a detailed timeline during planning.

Question 16

What factors can affect my project timeline?

Accepted Answer

Factors include project complexity, permit approval times, material availability, and any changes made during construction. We work to minimize delays and keep you informed throughout.

Question 17

How soon can you start my project?

Accepted Answer

Our schedule varies based on current workload. After your consultation, we'll provide an estimated start date. Booking early helps secure your preferred timeline.

Question 18

How will you keep me updated on my project?

Accepted Answer

We maintain regular communication through your preferred method—phone, email, or text. You'll have a dedicated project manager who provides updates and is available to answer questions.

Question 19

Can I make changes during the project?

Accepted Answer

Yes, though changes may affect timeline and budget. We'll discuss any proposed changes, provide updated costs, and get your approval before proceeding.

Question 20

Who will be my main point of contact?

Accepted Answer

You'll be assigned a project manager who serves as your main point of contact throughout the entire project, from planning through completion.

Question 21

What happens if you discover hidden problems during renovation?

Accepted Answer

It's not uncommon to uncover issues like water damage or outdated wiring during remodeling. We'll document the issue, discuss options with you, and provide a cost estimate before proceeding with any additional work.

Question 22

How do you handle cost overruns?

Accepted Answer

We work hard to provide accurate estimates upfront. If unforeseen issues arise, we communicate immediately and get your approval for any additional costs before work continues.

Question 23

Are you licensed and insured?

Accepted Answer

Yes, we are fully licensed and insured. This protects both you and our team throughout the project. We're happy to provide documentation upon request.

Home Remodeling FAQ

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Services

Consultation

Locations

Project Timelines

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Unexpected Issues

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